Eligible items may be returned within 30 days of delivery.
To qualify for a return, the item must be unworn, unused, unwashed, and in its original condition with all tags and original packaging. Proof of purchase is required.
To request a return, email info@precioushollows.com with your order number, the item you wish to return, and the reason for the return. Please wait for authorization before shipping anything back.
Customers are responsible for return-shipping costs unless the item received was damaged, defective, or incorrect.
Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed.
Exchanges may be handled by returning the original item and placing a new order.
If you receive a damaged, defective, or incorrect item, contact us within seven days of delivery and include clear photographs of the issue.
Gift cards, personalized or custom items, final-sale items, worn, washed, altered, or damaged merchandise, and used candles cannot be returned.