Terms of Service

Precious Hollows

Last updated: October 27, 2026

1. Overview

Welcome to Precious Hollows.

These Terms of Service ("Terms") govern your access to and use of precioushollows.com, including the products, content, features, and services offered through our online store (collectively, the "Services").

Throughout these Terms, "Precious Hollows," "we," "us," and "our" refer to the business operating this website. "You" and "your" refer to visitors, customers, and other users of the Services.

Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products.

By accessing our website or placing an order, you agree to these Terms and our applicable store policies. If you do not agree, please discontinue use of the Services.

We may update these Terms to reflect changes in our business, services, or applicable requirements. The latest version will be available on this page.

2. Eligibility and Use of Our Website

By using our Services, you represent that you are legally capable of entering into a binding agreement or have permission from a parent or legal guardian where required.

You agree to use our website responsibly and in accordance with applicable laws.

You may not:

• Use our Services for unlawful or fraudulent purposes.

• Attempt to interfere with the security or operation of our website.

• Access customer accounts or information without authorization.

• Introduce malicious software or harmful code.

• Copy, reproduce, or commercially exploit our website content without authorization.

• Misrepresent your identity or provide fraudulent information in connection with a purchase.

We may restrict access to our Services when reasonably necessary to protect our business, customers, or website.

3. Products and Availability

Precious Hollows offers apparel, accessories, and other goods through our online store.

We make reasonable efforts to present our products accurately, including their descriptions, colors, materials, sizing, and specifications.

However, product colors and details may appear slightly different depending on your device, display settings, lighting, and manufacturing variations.

Product preparation and dispatch times may vary by item. Where additional preparation time is required, the applicable information will be provided on the product page.

All purchases are subject to availability and order acceptance.

We reserve the right to modify or discontinue products, update descriptions, and adjust pricing without prior notice. Changes will not affect accepted orders except as permitted by law or expressly agreed with the customer.

4. Pricing and Payments

All prices displayed on our website are in United States dollars (USD), unless otherwise stated.

We accept the payment methods available during checkout. Accepted payment options may change as our payment providers and services evolve.

Applicable taxes and shipping charges are calculated and displayed during checkout before an order is submitted.

By placing an order, you agree to provide accurate and complete billing, payment, and contact information.

Payments are processed through supported payment providers, including services made available through Shopify.

Precious Hollows does not guarantee approval of any payment method, financing application, or installment-payment arrangement offered by a third-party provider.

We reserve the right to correct obvious pricing or listing errors. If an error affects an order you have placed, we will contact you regarding the available options, including cancellation and a refund where appropriate.

5. Orders and Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted or fulfilled.

We may cancel or decline an order for legitimate reasons, including:

• Product unavailability.

• Incorrect or incomplete customer information.

• Payment authorization failures.

• Suspected fraud or unauthorized transactions.

• Significant product listing or pricing errors.

• Circumstances preventing lawful or reasonable fulfillment.

If we cancel an order after payment has been collected, we will issue a refund for the canceled amount to the original payment method.

Customers are responsible for reviewing their order information before completing checkout.

If you notice an error after placing an order, please contact us as soon as possible. Changes and cancellations may not be possible once production or fulfillment has begun.

6. Shipping and Delivery

Precious Hollows currently ships within the United States.

Shipping options, applicable charges, estimated processing times, and delivery information are described in our Shipping Policy and, where applicable, during checkout.

Delivery estimates are not guarantees. Actual delivery times may be affected by preparation schedules, carrier operations, weather, holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

If an order is delayed, lost, damaged, or delivered incorrectly, please contact us so we can review the circumstances and provide assistance consistent with our published policies and applicable law.

For additional information, please review our Shipping Policy.

7. Returns, Exchanges, and Refunds

We want every Precious Hollows purchase to meet the expectations established by its product description.

Eligible returns and exchanges are accepted within the time frames and subject to the conditions described in our Returns & Exchanges Policy.

Our current policy generally provides a 30-day return and exchange window for eligible products, subject to the stated conditions and exclusions.

Products that arrive defective, damaged, misprinted, or materially different from their descriptions are handled in accordance with our quality-issue procedures and applicable consumer protections.

Please review our Returns & Exchanges Policy before making a purchase for full information about eligibility, shipping responsibilities, refunds, and exclusions.

Nothing in these Terms limits any consumer rights that cannot lawfully be excluded or restricted.

8. Promotions and Offers

From time to time, Precious Hollows may provide promotional offers, discount codes, complimentary shipping, or other special purchasing opportunities.

Each promotion may be subject to specific eligibility criteria, expiration dates, product exclusions, or other published conditions.

Promotional offers generally cannot be exchanged for cash and may not be combined unless expressly permitted.

We reserve the right to correct promotional errors or discontinue offers where legally permissible.

Any promotion applied to an order will be reflected in the final checkout total.

9. Intellectual Property

Unless otherwise indicated, the Precious Hollows name, logos, original graphics, artwork, photographs, written content, product designs, website presentation, and other proprietary materials are owned by Precious Hollows or used with appropriate authorization.

These materials may be protected by copyright, trademark, and other intellectual property laws.

You may browse and use our website for personal, noncommercial shopping purposes.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected materials without prior written authorization, except as permitted by applicable law.

Nothing in these Terms grants ownership of or a license to our intellectual property beyond the limited permission necessary to access and use our Services.

10. Customer Accounts

Certain website features may allow customers to create or access an account.

If you use an account, you are responsible for maintaining the confidentiality of your login credentials and keeping your information accurate.

Please notify us promptly if you believe your account has been accessed without authorization.

We may restrict or suspend account access when reasonably necessary to address suspected fraud, security concerns, or violations of these Terms.

Account features may be provided or managed through Shopify or other authorized service providers.

11. Reviews, Feedback, and Customer Submissions

Customers may have opportunities to submit reviews, comments, photographs, suggestions, or other content through features made available on our website.

You are responsible for ensuring that any content you submit is lawful, accurate to the best of your knowledge, and does not infringe the rights of others.

You must not submit content that is fraudulent, defamatory, threatening, unlawfully discriminatory, or otherwise unlawful.

By voluntarily submitting content for public display, you grant Precious Hollows a nonexclusive, royalty-free license to display, reproduce, and use that content in connection with operating and promoting our Services, subject to applicable law and any additional permissions or restrictions communicated when you submit it.

You retain ownership of your original content.

We may remove content that violates these Terms or applicable law, or that presents a legitimate security or safety concern.

We do not claim ownership of private customer-service communications merely because they are sent to us.

12. Third-Party Services and Links

Our website may include services, payment options, integrations, and links provided by third parties.

These may include Shopify, payment processors, social media platforms, and other technology service providers.

Third-party services may be governed by their own terms, policies, and privacy practices.

We are not responsible for the independent content, practices, or operation of websites and services that we do not control, except to the extent required by applicable law.

We encourage you to review the applicable terms and privacy notices before using third-party services.

13. Privacy and Personal Information

Your privacy is important to Precious Hollows.

Our collection, use, processing, and disclosure of personal information are described in our Privacy Policy.

We may collect information necessary to process orders, provide customer service, operate our website, prevent fraud, and deliver our Services.

Our store uses Shopify and authorized service providers to support ecommerce operations.

For information about privacy practices, data-sharing choices, and your rights, please review our Privacy Policy.

If these Terms conflict with our Privacy Policy regarding the processing of personal information, the Privacy Policy will control for that subject.

14. Website Accuracy and Availability

We make reasonable efforts to keep the information on our website accurate and current.

Occasionally, our Services may contain typographical errors, inaccuracies, omissions, or outdated information relating to products, prices, promotions, availability, or other details.

We reserve the right to correct such information and update our website as appropriate.

We do not guarantee that our website will be continuously available or free from all technical interruptions.

Maintenance, service outages, internet connectivity issues, and third-party disruptions may occasionally affect access.

We will make reasonable efforts to address issues within our control.

15. Disclaimers

To the extent permitted by applicable law, our website and its digital features are provided on an "as available" basis.

We do not guarantee that access to our website will be uninterrupted, error-free, or free from every security vulnerability.

We do not exclude any warranties, guarantees, or protections that applicable law requires us to provide in connection with the products we sell.

Nothing in this section limits your rights concerning defective products, inaccurate product descriptions, or other rights protected by law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Precious Hollows will not be liable for indirect, incidental, special, or consequential losses arising from use of our Services where such liability can lawfully be excluded.

We are not responsible for losses caused solely by events outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, willful misconduct, or other legally protected claims.

These Terms do not eliminate your rights to remedies available under applicable consumer protection laws.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our Services, your intentional misconduct, or your infringement of another person's rights.

This provision does not require you to indemnify Precious Hollows for its own negligence, unlawful conduct, or failures to meet obligations imposed by applicable law.

18. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Kentucky and applicable United States federal law, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

If a concern or dispute arises regarding an order or our Services, we encourage you to contact us first so we can attempt to resolve it fairly and promptly.

Nothing in these Terms prevents either party from exercising legal rights or pursuing remedies available under applicable law.

19. Changes to Our Services and Terms

Precious Hollows may modify, suspend, or discontinue features of its website or Services when reasonably necessary for operational, security, technical, or business reasons.

We may update these Terms periodically.

Revised Terms will be posted on this page with an updated revision date. When required by law, we will provide additional notice or obtain consent.

Changes to these Terms will not retroactively remove rights or remedies that customers have already acquired under applicable law.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

21. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Exchanges Policy, and other applicable terms disclosed in connection with a purchase, form the agreement governing use of our Services.

In the event of a conflict, applicable mandatory law will control.

Our failure to enforce a provision does not automatically waive our right to enforce it later.

22. Contact Information

For questions about these Terms, product information, orders, shipping, returns, or other customer service matters, please contact:

Precious Hollows

Email: info@precioushollows.com

Website: https://precioushollows.com

Precious Hollows operates exclusively online. We do not maintain a public retail storefront or offer in-person shopping, pickups, or visits.

For assistance with an existing order, please include your order number when contacting us.

We aim to respond to customer inquiries as promptly as possible during our regular business hours.