Shipping policy

Shipping Policy for Precious Hollows

Last Updated: January 2026

SHIPPING POLICY

At Precious Hollows, we're committed to getting your order to you quickly and safely. Here's everything you need to know about our shipping options.

DOMESTIC SHIPPING (United States)

Standard Shipping - $10

  • Orders under $150
  • Estimated delivery: 5-10 business days

Free Standard Shipping

  • Orders $150 and above
  • Estimated delivery: 5-10 business days

INTERNATIONAL SHIPPING

We currently ship to Canada, United Kingdom, Australia, Germany, France, and Japan.

International Shipping - $25

  • Orders under $250
  • Estimated delivery: 10-20 business days (varies by destination)

Free International Shipping

  • Orders $250 and above
  • Estimated delivery: 10-20 business days (varies by destination)

Please note: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in your order total and are collected upon delivery.

LOCAL PICKUP & DELIVERY (Georgetown, KY)

Local Pickup - FREE

  • Available for select items
  • Pickup location: Georgetown, Kentucky
  • You'll receive an email when your order is ready for pickup
  • Please bring your order confirmation

Local Delivery - $10

  • Available for select items within 15 miles of Georgetown, KY
  • Delivery within 2-3 business days
  • Free local delivery on orders $100+

PROCESSING TIME

Orders are typically processed within 1-3 business days. You'll receive a confirmation email with tracking information once your order ships.

Please note that select items may require additional processing time (5-10 business days) to ensure quality standards are met.

TRACKING YOUR ORDER

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

QUESTIONS?

If you have any questions about shipping or your order, please contact us at info@precioushollows.com and we'll be happy to help.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Shipping times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date.
  • We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

Address Changes

  • Please ensure that your shipping address is correct before placing your order. If you need to change the shipping address, contact us immediately at [Your Email Address]. Address changes are not guaranteed and depend on the order’s processing status.

Returns and Exchanges

  • Please refer to our Return and Exchange Policy for information on how to return or exchange items.