Refund policy
Returns & Exchanges Policy
Last Updated: August 2026
We want every Precious Hollows order to arrive as expected. Please review the following requirements before requesting a return.
Returns
Eligible items may be returned within 30 days of delivery.
To qualify for a return, an item must be:
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Unworn, unused, and unwashed
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In its original condition
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Returned with its original tags and packaging
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Accompanied by the order number or other proof of purchase
To begin a return, contact info@precioushollows.com with your order number, the item you wish to return, and the reason for the request.
Returns sent without prior authorization may not be accepted. If approved, we will provide instructions and the appropriate return address. Please do not return an item to the address shown on the original shipping label unless instructed.
Return Shipping
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are nonrefundable unless the return results from an error by Precious Hollows or one of our fulfillment partners.
We recommend using a trackable shipping service. Precious Hollows is not responsible for unauthorized returns or packages lost while being returned.
Refunds
Returned items are inspected before a refund is approved.
Once approved, the refund will be issued to the original payment method. Please allow 5–10 business days for your financial institution to post the refund after it has been processed.
Items that are worn, washed, damaged after delivery, missing tags, or otherwise not returned in their original condition may be denied a refund.
Exchanges
To obtain another size, color, or product, contact info@precioushollows.com.
Because availability can change and some products are fulfilled by different partners, we may process the original item as a return and ask you to place a new order for the replacement. Replacement inventory is not guaranteed.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact info@precioushollows.com within seven days of delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging.
If the claim is approved, we will provide the appropriate resolution and cover any required return-shipping costs. Please do not discard or return the item until instructions are provided.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Gift cards
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Personalized or custom-made products
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Items expressly marked “Final Sale”
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Items that have been worn, washed, altered, or damaged after delivery
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Candles that have been burned or used
Please contact us before purchasing if you have questions about a product’s return eligibility.
European Union and European Economic Area
Where applicable, customers receiving an order in the European Union or European Economic Area may have the right to withdraw from an online purchase within 14 days of delivery without providing a reason.
Returned items must remain in their original condition. Unless the product is defective or we agree otherwise, the customer is responsible for the direct cost of returning the item.
Nothing in this policy limits any mandatory consumer rights that apply under local law.
Contact
For return, exchange, or order-related questions, contact: