Privacy policy

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Privacy Policy for Precious Hollows

Effective Date: 8/14/2024

This Privacy Policy describes how Precious Hollows ("we," "our," "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from precioushollows.com (the “Site”).

1. Information We Collect

We collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information that can identify an individual.

Personal Information Collected:

Device Information: Including web browser version, IP address, time zone, cookie information, and how you interact with the Site. (Collected automatically using cookies, log files, web beacons, tags, or pixels).
Order Information: Including name, billing address, shipping address, payment information (credit card numbers, PayPal, etc.), email address, and phone number.
Customer Support Information: Including customer support interactions and correspondence.

2. How We Use Your Personal Information

We use your Personal Information for:

Order Fulfillment: Processing your orders, arranging shipping, providing order confirmations, and customer service.
Marketing: Sending promotional messages, abandoned checkout reminders, and targeted advertisements.
Analytics: Improving and optimizing our Site through data analysis on how customers use the Site.
Legal Compliance: Complying with legal obligations, such as tax and anti-fraud regulations.

3. Sharing Your Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you:

Shopify: Our online store platform. Shopify’s privacy policy.
Marketing Partners: Including Meta (Facebook and Instagram), Google Analytics, TikTok, and others for targeted advertising and marketing.
Payment Processors: Such as PayPal, Apple Pay, Google Pay, and credit card companies.

We may also share your Personal Information to comply with applicable laws and regulations or respond to lawful requests for information.

4. Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

Google Analytics: Understanding how customers use the Site. Opt-out here.
Facebook Ads: Manage your ad settings.

For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

You can opt-out of targeted advertising by using the following links:

5. Your Rights

If you are a resident of the European Economic Area (EEA):

Access: You have the right to access the Personal Information we hold about you.
Correction: Request that your information be corrected, updated, or erased.
Data Portability: Request your data be ported to a new service.
Objection to Processing: Object to processing based solely on automated decision-making, including profiling.

If you are a resident of California (CCPA):

Right to Know: Request a report disclosing the Personal Information we have collected about you.
Right to Delete: Request that we delete any Personal Information we have collected.
Right to Opt-Out: Opt-out of the sale of your Personal Information.

To exercise these rights, please contact us at info@precioushollows.com or by mail at 214 Gemini Trail, Georgetown KY 40324, United States.

6. Data Retention

We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected, including legal or accounting requirements. If you wish to have your data erased, please contact us.

7. Data Transfers

Your Personal Information may be transferred to and processed in countries outside of your home country, including the United States. We ensure that such transfers are conducted in accordance with applicable data protection laws, such as the GDPR.

8. Minors

Our Site is not intended for individuals under the age of 16, and we do not knowingly collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

9. Cookies

We use cookies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings or by visiting our cookie consent banner. For more detailed information on the cookies we use and how to manage them, please refer to our Cookie Policy.

10. Do Not Track

Please note that we do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

12. Complaints

If you have any complaints or concerns about our use of your Personal Information, you have the right to lodge a complaint with your local data protection authority. In the UK, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.

Contact Us:
For more information, questions, or complaints, please contact us at:
Email: info@precioushollows.com
Mail: 214 Gemini Trail, Georgetown KY 40324, United States