House Support
Frequently Asked Questions
Find answers about orders, shipping, returns, sizing, product care, and gift cards. For anything not covered here, our team is here to help.
When will my order ship?
When will my order ship?
Orders are typically processed within 1–3 business days before shipping. Select items may require additional processing time of 5–10 business days to ensure quality standards are met. Once your order ships, you will receive a confirmation email with tracking information.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a tracking link by email. You can also use the Track Order link in the footer to check your shipment status.
What is your return policy?
What is your return policy?
Items may be eligible for return within 30 days from the date of delivery. Items must be unworn, unwashed, unused, in their original condition, and have all tags attached. Items marked final sale are not eligible for returns or exchanges.
How do I start a return or exchange?
How do I start a return or exchange?
Use the Returns & Exchanges link in the footer to begin your request. Once submitted, you will receive instructions for the next steps.
How do I choose the right size?
How do I choose the right size?
We recommend reviewing the size guide on each product page before ordering. Product measurements may vary slightly by style, fabric, and fit.
What if I am between sizes?
What if I am between sizes?
If you prefer a more relaxed fit, we recommend sizing up. If you prefer a closer fit, choose your usual size.
How should I care for my garments?
How should I care for my garments?
For best results, wash garments inside out with cold water and similar colors. Hang dry or tumble dry low. Avoid bleach and high heat to help preserve the garment, color, and print quality.
Are Precious Hollows pieces limited?
Are Precious Hollows pieces limited?
Some pieces may be released in limited quantities or as part of seasonal drops. Once certain styles sell out, they may not return.
How do Precious Hollows gift cards work?
How do Precious Hollows gift cards work?
Precious Hollows eGift Cards are delivered digitally and can be used toward eligible purchases on our online store.
Can gift cards be returned?
Can gift cards be returned?
Gift cards are non-returnable and cannot be exchanged for cash unless required by law. Please keep your gift card email for future reference.